Store Policies

Shipping

- All orders ship within 1-3 business days

- Free shipping on orders over $35, most orders will be shipped via USPS while some heavier packages may be shipped UPS.

Returns

- If an item is found to be defective, please contact us with the order number and photo of what is wrong. Depending on the manufacturer, we may offer a solution ourselves or direct you to the manufacturer. In many situations, a replacement can be sent for a defective item.

- Please contact us before making any returns at sterlingandmeshop@gmail.com

- If you change your mind, most items can be returned within 14 days that are new and unused in original packaging. We cannot accept returns for any personal hygiene products. Diapers that have been washed or used cannot be returned. Original shipping costs will be deducted from refund, and cost of shipping the item back to us will be the customer's responsibility.

- All Ju-Ju-Be items are final sale and cannot be returned. If there is a warranty issue, please contact us and we will contact Ju-Ju-Be to get your item taken care of.

- If you need to cancel your order, please contact us right away. Orders that have already been shipped cannot be cancelled.

 

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