Store Policies & Shipping
- All orders ship within 1-3 business days, Monday-Friday (some orders may be able to go out Saturday morning as well!). We try to get most orders shipped same day.
- Free shipping on orders over $35, most orders will be shipped via USPS while some heavier packages may be shipped UPS.
- Standard Shipping for orders under $35 is $3.99 (JuJuBe is $4.99)
- Please make sure your address is correct at checkout! We cannot change or reship packages with an error on the address.
** Some packages are becoming delayed during the pandemic. Most small items under 1 lb are shipped first class. While most packages are going through just fine within about 3-7 days, there are some packages getting "stuck" in distribution centers and taking 4-6 weeks to arrive. Please be patient, unfortunately we do not have any control over the post office once your item has shipped. Thank you for understanding! **
- If an item is found to be defective, please contact us with the order number and photo of what is wrong. We will contact the manufacturer right away to help get you taken care of!
- Please contact us before making any returns at firstname.lastname@example.org
- If you change your mind, many items can be returned within 14 days that are new and unused in original packaging. We cannot accept returns for any personal hygiene products. Diapers that have been washed or used cannot be returned. Original shipping costs will be deducted from refund, and cost of shipping the item back to us will be the customer's responsibility.
- All Ju-Ju-Be items are final sale and cannot be returned. If there is a warranty issue, please contact us and we will contact Ju-Ju-Be for you to get your item taken care of!
- If you need to cancel your order, please contact us right away. Orders that have already been shipped cannot be cancelled.